Refund Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Period
You have 30 days from the date of delivery to return an item for a full refund. Items must be returned in their original condition with all tags attached.
Eligible Items
Most items can be returned for a full refund. However, the following items cannot be returned:
- Personalized or custom-made items
- Items that have been used or damaged
- Perishable goods
- Digital downloads
Return Process
To initiate a return:
- Contact us at wrenandaura.sales@gmail.com with your order number
- We'll provide you with a return authorization and shipping label
- Package the item securely and ship it back to us
- Once we receive and inspect the item, we'll process your refund
Refund Timeline
Refunds will be processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
Return Shipping
We provide free return shipping labels for defective items or our errors. For other returns, customers are responsible for return shipping costs.
Exchanges
We don't offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Questions about returns? Contact us at wrenandaura.sales@gmail.com
Last updated: July 2025